FAQ

FAQ — Mystic Moon TCG

Q: Are these authentic Japanese boxes?
A: Yes. All product is authentic, factory-sealed Japanese stock from trusted suppliers.

Q: When will my pre-order ship?
A: As soon as our inbound shipment lands in the US. We email tracking the moment your label is created. Note: Japanese holidays can shift export schedules slightly.

Q: How fast do you ship in-stock items?
A: Orders ship in 24–48 business hours from our US location.

Q: Can you live-rip my box on stream?
A: Yes. Add “LIVE RIP” in your order notes or tell us in chat during the stream. Live-ripped items are final sale.

Q: Where can I get live tips on pulls, grading, and sets?
A: Join our TikTok stream for live tips and Q&A. Search “Mystic Moon TCG” on TikTok and tap the bell so you don’t miss us.

Q: Do you offer PSA grading submissions?
A: Yep—use our “Grade It” service on stream. Only available for subscribers for now. 

Q: What’s your return policy?
A: Sealed product: returns accepted within 7 days if unopened and in original condition (buyer pays return shipping unless our error). Live-ripped items are non-returnable.

Q: Do you ship internationally?
A: We ship to select regions. Duties/taxes are the buyer’s responsibility. If you don’t see your country at checkout, email us and we’ll help.

Q: Can I change or cancel a pre-order?
A: Email us as soon as possible. If your order hasn’t been packed or submitted for live rip, we’ll do our best to accommodate.

Q: How do restock alerts work?
A: If an item is sold out, use the “notify me” option (if available) or email us—we’ll ping you as soon as it returns.

Questions? Please refer to the "contact" button at the main menu and send us a message — we usually reply within 24 business hours.